After Munich, it becomes clear to NYPD Chief Simon Eisdorfer that police can't just improvise their response to hostage crises as they occur. Enter Harvey Schlossberg, a patrolman with a PhD in clinical psychology who is assigned to come up with a plan. Schlossberg's revolutionary insight-that police don't have to react right away, or try and retake control-meets resistance in an organization that believes the only thing cops should say to criminals is, "Come out with your hands up!" But a training program begins weeks after the Israeli deaths at the Olympics.
